Goods purchased in error must be returned in original, unopened packaging to the Shop (during term-time opening hours) or by post at the buyers postage costs within 14 days of order. A full refund to the value of goods excluding postage will be given subject to our Shop Manager confirming the goods being in a re-saleable condition. The refund will be made through our website to the account details provided at time of purchase. We aim to do this as soon as possible.
The returning parcel and its contents, sent by post, is the buyer’s responsibility until we receive it. This does not affect statutory rights. We cannot be held responsible for goods in transit.
If the buyer receives an item which arrives damaged, it is the buyer’s responsibility to notify us within 24 hours of delivery by phone or email and a replacement will be sent immediately if available, if not a full refund will be given. We will cover the postage costs but do ask you return the damaged item to the Shop in the first instance (during shop opening hours), or by post. If posted back to us, we will reimburse the postage costs via our website to the buyers account on receipt of the damaged item.